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Company Profile

PROFILE OF GHANA WATER LTD.

Ghana Water Ltd. (GWL) is the sole government owned water utility company. It is responsible for the production, transmission and distribution of water in urban areas in Ghana.

As of June 2024, the company manages and operates eighty-four (84) water systems comprising sixty-one (61) surface water systems and twenty-three (23) ground water systems. These systems serve about 14 million people nation-wide. The company operates in 15 regional offices with 103 district offices.

Additionally, GWL average production is 950,995 m3/day (209 million gallons/day) with a demand of 1,129,361 m3/day (248 million gallons/day). Our urban access is 84.2% which serves 1,008,301 customers of which 89% are metered. The total staff strength is 5,755.

GOVERNANCE STRUCTURE

The Ministry of Sanitation and Water Resources is responsible for formulating water supply policy, overseeing operations of GWL, sourcing funding from external support agencies and coordinating sector investment plans.

Under the general direction of the Ministry, GWL is governed by an eleven-member Board of Directors which has overall responsibility for the setting of sector policies and control of corporate programmes. The day-to-day affairs of the company are managed by a Managing Director and three General Managers, one in charge of Finance and Administration, another in charge of Operations and the other in charge of Special Duties (Arrears Reduction).

The four leaders are assisted by 16 Chief Managers who head various departments at the Head Office. These departments are as follows: Project Planning and Development, Human Resources and Administrative Services, Legal Services, Public Relations, Corporate Planning, Monitoring and Evaluation, Technology and Innovation, Finance, Materials, Commercial and Marketing, Audit, Water Quality Assurance/Water Resources, Special Duties, Low Income Consumer Support Department (LICSD), Operations and Maintenance, G-Water Bottling Plant, Lands and Estates.

The 15 Regional Chief Managers are supported by Unit Heads (Line Managers). At the district level, the District Managers supervise and control the various districts of GWL throughout the country.

GWL ENTERS THE PACKAGED WATER BUSINESS

Management of the then Ghana Water Company Limited (GWCL) deliberated on the idea of producing bottled water following the re-organization of GWCL, i.e. the merging of GWCL and the Ghana Urban Water Limited (GUWL), in 2013.

The Special Business Unit (SBU) was established and charged among other things to help set up a water bottling plant. In 2015, the Business Development Unit (BDU) replaced the SBU with the sole purpose of developing a water packaging business for GWCL.

After going through the necessary tender processes, Messrs. Blessedfields Limited was awarded the contract for the construction of the water bottling plant which began in November 2017. Commercial production and sales started in December 2018.

The G-Water Bottling Plant is headed by a Chief Executive Officer.

Vision

To be a world class utility company.

Mission

We are committed to meeting the increasing demand for better service delivery through efficient management of our core business of production and distribution of potable water and customer management in urban areas of Ghana.

Core Values

  • Quality and excellent customer service
  • Urgency in service delivery
  • Continuous improvement and innovation.
  • Health care and safety of stakeholders
  • High ethical and professional standards

Core Business

  • Abstraction, treatment and supply of  water to urban communities in Ghana
  • Urban water sector planning and development
  • Investment planning
  • Sector financial management
  • Contracting out the design, construction, rehabilitation and expansion of existing as well as new water supply infrastructure;
  • Assets Management
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