DEPARTMENTAL OVERVIEW

Water Quality Assurance

Responsible for developing, directing, monitoring and controlling of strategies, policies and procedures for implementing cost effective treatment and supply of potable water.

Key Result Areas

 

Commercial

The department is in charge of planning, directing, controlling and monitoring activities in the areas of effective and efficient meter reading, billing and collections, arrears management, non-revenue water management, and customer relationship management.

Key Result Areas

 

Human Resources and Administrative Services

This department is responsible for establishing and maintaining human resources management and supportive logistics systems to facilitate the delivery of the corporate strategic objectives and the expected results under the key result areas of GWCL’s core business.

Key Result Areas

 

Finance and Accounting

The Finance and Accounting Department is in charge of managing the company’s financial resources to ensure high returns and financial sustainability.

Key Result Areas

 

Corporate Planning

Corporate Planning department is in charge of building a shared understanding of the corporate plan among all stakeholders and developing guidelines and monitoring system to ensure the timely preparation and effective implementation of the plan.

Key Result Areas

 

Project Planning and Development

Project Planning and Development department is responsible for stablishing a water sector development, investment planning, and contract management systems for works to meet the growing demand for improved service.

Key Result Areas

 

Business Development

The Business Development department has the responsibility to lead in the development of business opportunities which GWCL can exploit within the context of its mandate and coordinate, support and monitor existing subsidiary business operations to ensure their financial viability and contribution to the financial sustainability of GWCL.

Key Result Areas

 

Lands and Estates

Responsible for managing the estates and lands of the Company.

Key Result Areas

 

Geographic Information Systems

Responsible for providing a geographic framework for managing the distribution, customer care operations and other GIS needs of the Company.

Key Result Areas

 

Water Resources

Responsible for developing, implementing, and monitoring of strategies, policies and procedures for sustainable usage of water resources.

Key Result Areas

 

Legal Services

The Legal Services department has the responsibility to contribute to corporate mission achievement by providing a clear understanding of the laws and regulations related to the water sector specifically and the business environment generally, and advise on compliance so as to avoid infringements, losses and penalties.

Key Result Areas

 

Internal Audit

Internal Audit department is responsible for ensuring the effectiveness and efficiency of operations, reliability of financial reporting, and compliance with applicable laws and regulations so as to provide reasonable assurance that the objectives of GWCL are being achieved.

Key Result Areas

 

Materials

The Department is responsible for providing value for money purchasing and supply services to help the company to achieve its strategic goals.

Key Result Areas

 

Public Relations

The Public Relations Department is responsible for preparing and developing stakeholder and Public Relations strategies, plans and programs and implementing them to ensure the building and maintenance of good corporate image for the Company.

Key Result Areas

 

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Call Center: 030 2218240 / 020 7385088-90
055 5123393 / 055 5155524
Toll-free line 0800 40000 (Vodafone mobile and land lines only)
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